Microsoft Dynamics CRM is a flexible, fully integrated, Customer Relationship Management System, which provides you with real insight into managing customers from new sales opportunities to post sales service.
Microsoft Dynamics CRM can enable you to reduce costs, increase profitability and make your business more efficient by organising and automating business activities across marketing, sales, and customer service.
Our Customer Relationship Management solution will enable you to increase customer satisfaction levels by being more responsive, flexible, and accurate Delight your customers by being able to provide instant quoting, instant confirmation and faster delivery.
Higher levels of performance mean loyalty and credibility for your business and reinforce your reputation as a company that looks after its customers.
Marketing Return On Investment
Easily apply marketing best practices. Segment and accurately target your audience, gather data and boost marketing return on investment.
Leverage Social Media
Let your marketing and sales people proactively communicate with potential customers and new markets by interacting via social media platforms.
Close More Sales
Increase sales by gaining more insight and control over your sales process. Streamline your processes and enjoy improved win rates across your pipeline.
Customer Service
Increase customer satisfaction by providing an excellent after-sales service. Help your team to meet SLAs and keep their promises.
Features included with Microsoft Dynamics for Sales
- Social listening
- Social media analytics
- Workflows and approvals
- Sales automation
- Customer service automation
- Incorporated Service Desk
- Sales campaigns
- Reports and personal dashboards
- Integration via web services
- Mobile access
- Access to customisations and extensions
- Single data source