Everything You Need To Manage Your Customers
With Microsoft Dynamics CRM, you'll have one easy to manage integrated system
Microsoft Dynamics CRM is a flexible, fully integrated, Customer Relationship Management System, which provides you with real insight into managing customers from new sales opportunities to post sales service.
Microsoft Dynamics CRM can enable you to reduce costs, increase profitability and make your business more efficient by organising and automating business process across managing your pipeline, sales, marketing, and customer service.
Our Customer Relationship Management solution will enable you to increase customer satisfaction levels by being more responsive, flexible, accurate, and fast. Delight your customers by being able to provide instant quoting, instant confirmation and faster delivery.
Higher levels of performance mean loyalty and credibility for your business and reinforce your reputation as a company that looks after its customers.
Win More With Microsoft Dynamics CRM
All the features you need across customer services, marketing and social media
Sales
Increase sales by gaining more insight and control over your sales process. Streamline your processes and enjoy improved win rates across your pipeline.
Customer Service
Retain valuable customers and increase customer satisfaction by providing an excellent service through collaborating effectively across your teams, enabling SLAs and promises to be met.
Marketing
Increase scope and markets by being able to find out what works to reach and retain your customers. Identify which marketing campaigns are most successful. Segment and target your audience for improved results.
Social Media
Social media integration enables you to communicate with your prospective and current customers any time, anywhere in order to maximise growth potential for your business.
Your sales people will be able to proactively communicate with potential customers and new markets by interacting via social media platforms.
Features included with Microsoft Dynamics for Sales
- Social listening
- Social media analytics
- Workflows and approvals
- Sales automation
- Customer service automation
- Incorporated Service Desk
- Sales campaigns
- Reports and personal dashboards
- Integration via web services
- Mobile access
- Access to customisations and extensions
Extra features available for marketing and social engagement. Contact us for more information.
Business Benefits
How Microsoft Dynamics CRM will make your business perform better
Integrated Communications
Increase efficiencies with sales, marketing and customer service working from the information they need in one easy to use system.
Access Anywhere
Increase productivity with mobile apps enabling all your teams to access the data they need, any time, anywhere from their mobile device.
A Familiar Experience
Create a seamless working experience with minimum training as Microsoft Dynamics CRM integrates with Office 365 and provides the familiar interfaces you are used to working with.
Data At Your Fingertips
Optimise decision making across your business by having access to real-time dashboards and powerful reporting features.
Instant Access On The Cloud
No need for costly servers or internal IT Team. With access to latest software 24/7 on the Cloud, you never need to worry about maintenance costs or updates.
Flexibility
With all your relationship information in one easy to use place, Microsoft Dynamics CRM lets you see your business from many different angles, simply, easily and quickly.