We recently had a request come through from a customer who wanted their drivers to sign for their goods on a touch screen. The change was primarily to save time on and speed up admin workload.
Currently, the customer prints out the Proof of delivery (POD) and hands them over to the driver.
The driver signs the paper copies and these are taken to the finance department where they are scanned, saved and linked to the relevant Invoice/shipment manually.
By capturing their Signature digitally, the admin work is almost entirely mitigated. We create a digital version of the POD – with the captured Signature – and link it to the Sales Invoice/Shipment automatically.
Our solution for this is to have a new form – on a device – to capture the signature. This shows the relevant details of the POD (including space for the signature and the driver’s name).
The driver enters their name and signs directly on the touch screen.
After closing the page, the system checks for the signature and name, then automatically ships the order.
This new process has additional benefits too:
While the above is all our customer wanted, it has the potential to be extended to do far more.
For example, emailing receipts; once the driver signs the POD, an email receipt could be sent. This could go to the driver, the customer, and/or interested parties, etc.
In this solution, our customer wanted to capture the signature from a touch screen that cannot leave the office. With some changes, this can be modified so the Signature can be obtained from a smartphone.
This can then be given to drivers who can get the POD signed at their customers address as well. With it being on a smartphone, it could also record the date and time of delivery as well as the GPS location of where it was signed for.
The customer is happy with this solution as it solves their immediate problem. However, it will be fun to see where we can extend this solution and the other situations it can automate.